Meet Our Executive Team

Amy Hancock, OT

From the young age of 13, Amy Hancock knew that she would have a life-long career in the post-acute care setting. Growing up, there was a nursing home at the end of the street that Amy lived on where she often volunteered until becoming a Certified Nursing Assistant for that very same nursing home. When the time came, Amy went on to become an Occupational Therapist and graduated from the University of Pittsburgh with honors. Amy began her career as a clinician with a contract rehabilitation company, later progressed into the role of Vice President of Operations, and eventually become the Senior VP of Sales and Marketing with other national contract therapy companies. Having enjoyed a successful career in these diverse roles, Amy decided to start her own company because she noticed that there was a more impactful way to deliver contract therapy services to geriatric patients. Today, Amy is the founder and CEO of three 5-star companies: AdvantageCare Rehabilitation, Advantage Home Health Services, and Care Coordination Management. From being the only employee in 2003, in just 16 years, Amy has built the Advantage brand, which proudly serves patients in 52 counties across the state of Pennsylvania and employs over 1,000 people today. Amy makes it known that Advantage is a unique post-acute provider that takes great pride in following a patient through their journey of healing. After Amy witnessed her grandparents’ needs in a post-acute care setting, it has become the mindset of each Advantage employee to treat their patients as if they are their own grandparents. Amy has established the mission for her three companies to provide better service, better quality and better results, while maintaining the highest levels of integrity. Amy has been recognized by many for her notable accomplishments and listed below are some of the deserving awards Amy has earned and received throughout her career: University of Pittsburgh 2015, Most Distinguished Alumni • Pacesetters Award- 2011- Sponsored by Smart Business Pittsburgh • Pittsburgh’s Top 100 Fastest Growing Companies- 2009, 2010- sponsored by the Pittsburgh Business Times • Pittsburgh’s “Top 25 Women in Business” 2009 Award – sponsored by the Pittsburgh Business Times, recognizing the accomplishments of women entrepreneurs, business owners and business leaders in the Greater-Pittsburgh region. • Ernst & Young Entrepreneur Of The Year® 2009 – Health Care Award for Upstate New York, Western Pennsylvania and West Virginia • Pennsylvania's “Best 50 Women in Business”2009 Award – named by Governor Edward G. Rendel, recognizing the accomplishments of women entrepreneurs, business owners and business leaders across Pennsylvania. In addition to leading her business, Amy lends her energy, talents, and expertise to a variety of causes and organizations such as: Smith & Nephew- Board Member • PACAH – Pennsylvania Association of County Affiliated Homes – Member/Speaker • PANPHA – Association of Non-profit Senior Services – Member/Speaker • CPERI- Central Pennsylvania Educational Resource Institute- Speaker • The Center for Woman’s Entrepreneurship, Chatham University- Speaker • White House Forum Participant- “Start-up America-Reducing Barriers Roundtable”

William R. Henry, CPA, MST

William has more than 30 years of experience dealing with various business entities and their interplay with financial institutions and federal and state agencies and their regulations. His clients include nursing homes, independent living complexes, home health agencies, physical therapy groups, physician practices, and other business enterprises.

William received his bachelor of science in accounting from Marietta College and his master of taxation from Robert Morris University.

Colleen Balsano, MA, SLP-CCC

Colleen graduated from Marshall University with a master of arts in speech language pathology. During her years with Advantage, the company has experienced significant growth. Colleen has developed her management and therapy teams accordingly, with the goal of exceeding customer expectations while ensuring clinical excellence for the residents we serve.

Colleen has worked diligently to promote communication, collaboration, and leadership throughout AdvantageCare Rehabilitation, and she has rolled out structured programs to promote the internal growth of clinical and management personnel leading to clinical and financial excellence throughout the company.

Colleen has over 25 years in the long-term care industry and continuing care retirement communities (CCRC) management.

E. Austin Hancock IV

Austin Hancock began his Post-Acute career at the age of 14, where he worked as Patient Transport in local nursing homes. Austin graduated from Fordham University with a Bachelor of Science in Business Administration with a concentration in Entrepreneurship and a Minor in Economics. Arriving at Fordham on a full football scholarship, Austin not only exceled on the field, where he was a 3-year starter, serving as a captain for both his Junior and Senior seasons, and was a two-time All Patriot League performer, but he also exceled in the classroom, as he was on Patriot League Honor Roll multiple times. Today, while incorporating the same values that he learned volunteering in local nursing homes, as well as at Fordham, Austin now serves as the Senior Director of Business Development at Advantage Home Health Services, LLC and AdvantageCare Rehab. He brings determination, professionalism, planning and strategic thinking to the Advantage team.

Austin’s focus is to develop innovative and strategic marketing strategies that differentiates and highlights Advantage’s unique approach to the post-acute sector. Austin’s goal is to equip each member of his team with the necessary tools to be an expert in his or her field. Whether it is building new relationships, or maintaining current ones, his three core values remain the same. Always be transparent and honest, be a resource for your customer, and bring value and knowledge every day. These three core values, along with the company’s motto of Better Service, Better Quality, Better Results, have led to significant growth with both Advantage Home Health and AdvantageCare Rehab since Austin began his role of Senior Director of Business Development.

Danielle Wareham, LPN

Danielle began her healthcare career at the age of 18 as a certified nursing assistant. Her passion for healthcare lead her to further her career by becoming a Licensed Practical Nurse, graduating from Greater Johnstown Career and Technology Center in 2008.

Danielle worked in the Long-Term Care and Hospital setting before finding her new passion in Home Health in 2010. She started out working as a field nurse, but her drive and dedication took her to the next level of becoming the Assistant Director of Nursing. Once she was in that role, she continued to grow and soon became the Director of Compliance and eventually the Vice President of Clinical Compliance that she is today.

Some of Danielle’s accomplishments with Advantage include assisting with the development and implementation of our HHOME (Home Health Orthopedic Model for Excellence) Program, established in 2013, and seeing it through to the successful model it is today. Danielle has also most recently worked to stream line all operations across the Upper Management Team, working closely with our Billing and Finance Teams on process development to ensure our company is running efficiently.

With over 12 years of experience in the Healthcare Industry, Danielle continues to flourish and expand on her knowledge and accomplishments, while always exuding her passion for the geriatric community.

 

Sheena Henry, BSN, RN, COQS

Sheena Henry BSN, RN, COQS is the VP of Quality Assurance and Utilization Management with Advantage Home Health Services.

Sheena began her nursing career in 2005 in the hospital setting along with some travel nursing assignments. She entered the post-acute setting as a hospice nurse before discovering her love for home health.

Sheena has been with Advantage Home Health Services since 2013 and has developed a passion for quality and education within home health. She works alongside her Quality Assurance Team to ensure clinicians receive a thorough orientation and are able to provide accurate and timely documentation. She also oversees the QAPI program and ongoing OASIS training. She obtained her COQS certification in 2019 and is currently studying to obtain her HCS-D by 2022.

She is married to her husband of 14 years and has one daughter who has found the love of competitive gymnastics. When Sheena is not at work or gymnastic practice, she enjoys spending time with her family, traveling, reading, and being outdoors.

Valerie Klan, MBA, SPHR, SHRM-SCP

Valerie comes to us as a Human Resources Executive Leader and strategic business partner leveraging over 25+ years in HR leadership serving senior living CCRC’s, including Hospice and Home Health industries. Valerie developed her passion and respect for healthcare and caregivers at a young age while observing her mother’s dedication as an ICU Charge nurse to providing compassionate and loving care.

In addition to her Master of Business Administration from Capella University, Valerie obtained her Bachelor’s degree in Human Resources Management and Services from Barry University and holds a Senior Professional in Human Resources (SPHR) certification, SHRM-SCP certification, person-centered care coach certification, and is a member of the Society for Human Resources Management (SHRM).

Valerie’s focus is creating comprehensive organizational and HR strategy initiatives encompassing compensation, recruiting, and succession planning to align with organizational initiatives.